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FAQ

Do we have gift cards?

We offer gift cards however are available only for pick at store

How can I cancel or reschedule my appointment.

To Reschedule/Cancel your appointment log into Schedulicity.com

Can I cancel my appointment?

We ask for 24 hours’ notice on all cancelled appointments.*

 

No-show appointments & appointments cancelled in less than 24 hours will be charged 100% of the provided service.

Are we available for events?

Yes! We're available for weddings, corporate engagements, and special events.

Where do we ship to?

Worldwide

How do I track my order?

You can find your tracking number in confirmation email you received when your order was shipped.

If my package gets lost, who do I contact?

You can contact our Customer Service teamcustomercare@faderoom.com

Please note claims must be made no later than 30 days after your order was shipped

By booking an appointment will my credit card get charged?

When you book online a credit card is required to secure your appointment. It will not charge the credit card unless you missed the appointment or did not cancel your appointment within the time frame of 24 hours.