FAQ

Do we have gift cards?

We offer gift cards however they are only available for in-store pickup.

How can I cancel or reschedule my appointment.

To Reschedule/Cancel your appointment log into Suquareup

Can I cancel my appointment?

We ask for a 12 hour notice on all cancelled appointments.

No-show appointments & appointments cancelled in less than 12 hours will be charged 100% of the provided service.

Are we available for events?

Yes, email us any corporate, personal or partnership events, and one of our staff members will get back to your request.

Where do you ship to?

We ship worldwide

How do I track my order?

You can find your tracking number in the confirmation email you received when your order was shipped.

If my package gets lost, who do I contact?

You can contact our Customer Service team  customercare@faderoom.com

Please note claims must be made no later than 30 days after your order was shipped

By booking an appointment will my credit card get charged?

When you book an appointment online a credit card is required to secure your appointment. It will not charge the credit card unless you missed the appointment or did not cancel your appointment within the time frame of 12 hours.